Hosted by Ankit Aggarwal. Unfiltered conversations and tactical masterclasses on fixing customer onboarding, scaling post-sales operations, and driving predictable SaaS expansion.
Do you know the secret to accelerate your career and get a job via LinkedIn? In this first episode of the LinkedIn Optimisation series, I talk about the 4 key elements you need to change to make the first impression with your LinkedIn profile. These 4 things are Your Profile Photo, Headline, Cover Photo, and […]
Do you know the secret to accelerate your career and get a job via LinkedIn? During Feb 2020, I was in a bit of situation, CoronaVirus had already started impacted the jobs and I was scheduled to come back to India. I started my job search with no luck. My applications were just landing nowhere. […]
We have been always told that the first impression is the last impression. In this episode of The CS Mentor Podcast, I reveal a 3-step framework I use to draft a perfect about me. Any Customer Success Manager can use this to make an impact and improve the chances of getting hired!
I’m really excited to bring you the first-ever interview podcast at ‘The CS Mentor’. In this second part of my conversation with Atma, I am covering the following things: Skills Hiring Managers look for when they hire CSMs How to move into Customer Success without any knowledge The most important skill for a […]
I’m really excited to bring you the first-ever interview podcast at ‘The CS Mentor’. In this first part of my conversation with Atma, I am covering the following things: Customer Success as a Career Customer Success in 2010. Future of Customer Success Impact of Covid19 on CS Role
Are you looking out for Customer Success job? This episode talks about Customer Success Manager’s resume. Use the tips and tricks shared in this episode to stand out from the crowd and get your next job easily!
Technical or non-technical? Without a doubt, This is one of the most debatable questions in Customer Success. I decided to take a poll on it and share my findings.
Are you aware of this secret ‘hack’ which people use to land their first Customer Success job?
How many times you have said this to yourself: “Damn, It’s so hard to move into Customer Success”. Well, If you have said it, Listen to this episode where I am demystifying this myth and give you a ‘hack’ to supercharge your career!
Do you know what makes a good customer success manager? In this episode, I am going to reveal the 8 important skills needed to become a successful CSM.
You can’t become a Customer Success Manager in a day but this episode would make you would sound like one! In this episode, I am going to talk about the 10 most frequently used jargon in Customer Success space.
Do you know When the term ‘Customer Success’ was coined? It’s important to know the history so that you understand why Customer Success is an integral part of SaaS these days.
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.