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Episodes

S204 - Setting up Customer Success Function within your Organization
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative.…

S203 - Hiring and Growing the CS Team
Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking…

S202 - Wearing Multiple Hats as a CSM with Pranav Revankar
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In…

S201 - How to Accelerate Customer Relationships with Ronni Gaun
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over…

Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.…

Episode 29: How much do Customer Success Managers earn?
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…

Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…

Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…

Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Episode 25: CSM Interview Prep - Managing Internal Communication
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally.…

Episode 24: CSM Interview Prep - CSAT vs. NPS
If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction…

Episode 23: CSM Interview Prep - Answering Previous Time based Questions
The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question!…