Hosted by Ankit Aggarwal. Unfiltered conversations and tactical masterclasses on fixing customer onboarding, scaling post-sales operations, and driving predictable SaaS expansion.
With so much happening around us, It’s essential to scale the business and technology can help you in the same. In this episode, I will discuss the role of technology and potential pitfalls of the same.
Some companies have figured out the best way to deliver ROI to customers, While others are still struggling. In this video, I’ll talk about the secret tactics these top-notch companies use.
Understand what Customer Success Ops do at any organization. Why it started and future.
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.
Whether you’re a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also […]
Ever wondered why CSMs are so busy? Well, It’s because they wear multiple hats and held responsible for many things. In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career. In this episode, I would be answering 4 key questions: – How does a […]
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.