S202 - Wearing Multiple Hats as a CSM with Pranav Revankar
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats...
S201 - How to Accelerate Customer Relationships with Ronni Gaun
The CS Mentor is back with Season 2. In this first episode, I am...
Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according...
Episode 29: How much do Customer Success Managers earn?
Choosing a career path is tough! There are a lot of uncertainties and you...
Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even...
Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well,...
Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to...
Episode 25: CSM Interview Prep - Managing Internal Communication
Communication is bread and butter for a Customer Success Manager! And we often need...
Episode 24: CSM Interview Prep - CSAT vs. NPS
If you can't measure it, You can't improve it! In this episode of The...
Episode 23: CSM Interview Prep - Answering Previous Time based Questions
The second-most popular type of question asked during the CS interview is "Tell me...
Episode 22: CSM Interview Prep - Answering Situation based Questions
Situation based questions are the most common questions in a CS interview. Unfortunately, a...
Episode 21: CSM Interview Prep - Why is Customer Success Important to you
In this new series, I would be giving a framework to answer the top...