Hosted by Ankit Aggarwal. Unfiltered conversations and tactical masterclasses on fixing customer onboarding, scaling post-sales operations, and driving predictable SaaS expansion.
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.
If you can’t measure it, You can’t improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
The second-most popular type of question asked during the CS interview is “Tell me about a time..”. Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an […]
Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don’t prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!
In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews. In this first episode of this series, I answer the question, “Why is Customer Success Important to you?”
With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor Podcast, I speak to Shubha Joshi who is the founder of The Image Launchpad. She specializes in Image consulting and one of the few AICI accredited Image Consultants in India. Listen to this […]
Preparation always comes before Success, Even in the dictionary. What if I tell you the questions you might need to answer during your next Customer Success Interview? No, I am not joking and I am not applying any mind-reading techniques here. If you zoom out a bit and identify what hiring managers would be looking, […]
Do you think Customer Success Managers need a specialised degree? In this episode, I discuss how your education impacts your job and what companies look for when they look out for Customer Success Managers.
Love Customer Success? Listen to this episode of The CS Mentor podcast to understand why Customer Success Managers are loved within an organization and why there is a huge demand in this profession!
It is often said that ‘When something doesn’t work the traditional way, Do something out of the box’. How do you think out of the box during job search? Well, This episode has the answer! You can literally follow the same process during the job search and I did the same a while ago. This […]
Okay, So you have an awesome LinkedIn profile. You are getting some profile views and probably some recruiters’ messages in your inbox. But, You still long for that dream company! How can you probably get the job there? You could do all this by making the first move. Yes, By reaching out to the right […]
Do you know the secret to accelerate your career and get a job via LinkedIn? In this second episode of the LinkedIn Optimisation series, I talk about two important sections that not only help you give more profile views but also helps in holding the first impression you were able to make. With the right […]
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.