Hosted by Ankit Aggarwal. Unfiltered conversations and tactical masterclasses on fixing customer onboarding, scaling post-sales operations, and driving predictable SaaS expansion.
If you’re like me, You would have been asked a question like: “Customer Success? No, I am not aware of it! What’s it’s like?”. Trying to answer the question may not have resulted in anything. However, This episode would help you understand “What is Customer Success?” and how to answer this question.
Last month, I started helping out people who wanted to transition into Customer Success. Some of my mentees were in a similar field but there were a few who had no idea about Customer Success. When I tried pointing them to the right content, I realize that it doesn’t exist. That’s when I thought of […]
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.