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Episode 24: CSM Interview Prep – CSAT vs. NPS


Ankit - October 5, 2020 - 0 comments

If you can’t measure it, You can’t improve it!

In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.

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Ankit

Delhi based CSM with a strong belief in Open-Source technologies.

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