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The CS Mentor Podcast
Podcast
Episode 04: 8 Important Skills for a Customer Success Manager
Ankit
•
July 5, 2020
Do you know what makes a good customer success manager? In this episode, I am going to reveal the 8 important skills needed to become a successful CSM.
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About the Author & Host
Ankit Aggarwal
Post-Sales & CSOps Advisor for B2B SaaS. Former operator at MoEngage & LeadSquared, helping seed to Series B founders eliminate onboarding cliffs and accelerate Net Revenue Retention.