Delhi based CSM with a strong belief in Open-Source technologies.
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.
If you can’t measure it, You can’t improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
The second-most popular type of question asked during the CS interview is “Tell me about a time..”. Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an […]
Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don’t prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!
In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews. In this first episode of this series, I answer the question, “Why is Customer Success Important to you?”
With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor Podcast, I speak to Shubha Joshi who is the founder of The Image Launchpad. She specializes in Image consulting and one of the few AICI accredited Image Consultants in India. Listen to this […]
Preparation always comes before Success, Even in the dictionary. What if I tell you the questions you might need to answer during your next Customer Success Interview? No, I am not joking and I am not applying any mind-reading techniques here. If you zoom out a bit and identify what hiring managers would be looking, […]
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.