Delhi based CSM with a strong belief in Open-Source technologies.
Are you looking out for Customer Success job? This episode talks about Customer Success Manager’s resume. Use the tips and tricks shared in this episode to stand out from the crowd and get your next job easily!
Technical or non-technical? Without a doubt, This is one of the most debatable questions in Customer Success. I decided to take a poll on it and share my findings.
Are you aware of this secret ‘hack’ which people use to land their first Customer Success job?
How many times you have said this to yourself: “Damn, It’s so hard to move into Customer Success”. Well, If you have said it, Listen to this episode where I am demystifying this myth and give you a ‘hack’ to supercharge your career!
Do you know what makes a good customer success manager? In this episode, I am going to reveal the 8 important skills needed to become a successful CSM.
You can’t become a Customer Success Manager in a day but this episode would make you would sound like one! In this episode, I am going to talk about the 10 most frequently used jargon in Customer Success space.
Do you know When the term ‘Customer Success’ was coined? It’s important to know the history so that you understand why Customer Success is an integral part of SaaS these days.
If you’re like me, You would have been asked a question like: “Customer Success? No, I am not aware of it! What’s it’s like?”. Trying to answer the question may not have resulted in anything. However, This episode would help you understand “What is Customer Success?” and how to answer this question.
Last month, I started helping out people who wanted to transition into Customer Success. Some of my mentees were in a similar field but there were a few who had no idea about Customer Success. When I tried pointing them to the right content, I realize that it doesn’t exist. That’s when I thought of […]
Ride-hailing apps like Uber and Ola are now trying to discover new ways of transport. In their discovery, Auto-rickshaws and e-rickshaws have become their latest find. These companies are in search of transportation modes that is cheap for the customer and is readily available. Auto-rickshaws are a ubiquitous and affordable form of transportation in India. […]
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.