
Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according...

Episode 29: How much do Customer Success Managers earn?
Choosing a career path is tough! There are a lot of uncertainties and you...

Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even...

Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well,...

Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to...

Episode 25: CSM Interview Prep - Managing Internal Communication
Communication is bread and butter for a Customer Success Manager! And we often need...

Episode 24: CSM Interview Prep - CSAT vs. NPS
If you can't measure it, You can't improve it! In this episode of The...

Episode 23: CSM Interview Prep - Answering Previous Time based Questions
The second-most popular type of question asked during the CS interview is "Tell me...

Episode 22: CSM Interview Prep - Answering Situation based Questions
Situation based questions are the most common questions in a CS interview. Unfortunately, a...

Episode 21: CSM Interview Prep - Why is Customer Success Important to you
In this new series, I would be giving a framework to answer the top...

Episode 20: How to nail Virtual Interviews with Shubha Joshi
With the new normal, Things have changed considerably. It has also impacted the way...

Episode 19: Top 5 questions for your next Customer Success Interview
Preparation always comes before Success, Even in the dictionary. What if I tell you...

Episode 18: Do you need a specialised degree to be a Customer Success Manager?
Do you think Customer Success Managers need a specialised degree? In this episode, I...

Episode 17: Why Customer Success is the best role ever made!
Love Customer Success? Listen to this episode of The CS Mentor podcast to understand...

Episode 16: Going out of the Box and Getting more Interviews
It is often said that 'When something doesn't work the traditional way, Do something...

Episode 15: LinkedIn - How to start conversations and get interviews
Okay, So you have an awesome LinkedIn profile. You are getting some profile views...