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Episodes
S303 - Importance of Technology in Customer Success
With so much happening around us, It's essential to scale the business and technology can help you in the same. In this episode, I will discuss the role of…
S302 - Why data is important in Customer Success
Some companies have figured out the best way to deliver ROI to customers, While others are still struggling. In this video, I'll talk about the secret tactics…
S301 - What is CS Ops?
Understand what Customer Success Ops do at any organization. Why it started and future.
S204 - Setting up Customer Success Function within your Organization
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative.…
S203 - Hiring and Growing the CS Team
Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking…
S202 - Wearing Multiple Hats as a CSM with Pranav Revankar
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In…
S201 - How to Accelerate Customer Relationships with Ronni Gaun
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over…
Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.…
Episode 29: How much do Customer Success Managers earn?
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…
Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…
Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…
Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!