Podcast

The CS Mentor

Episodes

The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over…

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.…

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally.…

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction…

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question!…

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them…

In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews.…

With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor…