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Podcast


The CS Mentor

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Episodes

Ankit April 6, 2021
S201 - How to Accelerate Customer Relationships with Ronni Gaun

S201 - How to Accelerate Customer Relationships with Ronni Gaun

The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over…

Ankit November 30, 2020
Episode 30: OKRs for Customer Success Managers

Episode 30: OKRs for Customer Success Managers

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.…

Ankit November 17, 2020
Episode 29: How much do Customer Success Managers earn?

Episode 29: How much do Customer Success Managers earn?

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…

Ankit November 9, 2020
Episode 28: Let's talk about QBRs

Episode 28: Let's talk about QBRs

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…

Ankit November 3, 2020
Episode 27: A Typical Day in Life of a CSM

Episode 27: A Typical Day in Life of a CSM

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…

Ankit October 19, 2020
Episode 26: My Journey into Customer Success

Episode 26: My Journey into Customer Success

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Ankit October 12, 2020
Episode 25: CSM Interview Prep - Managing Internal Communication

Episode 25: CSM Interview Prep - Managing Internal Communication

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally.…

Ankit October 5, 2020
Episode 24: CSM Interview Prep - CSAT vs. NPS

Episode 24: CSM Interview Prep - CSAT vs. NPS

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction…

Ankit September 28, 2020
Episode 23: CSM Interview Prep - Answering Previous Time based Questions

Episode 23: CSM Interview Prep - Answering Previous Time based Questions

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question!…

Ankit September 21, 2020
Episode 22: CSM Interview Prep - Answering Situation based Questions

Episode 22: CSM Interview Prep - Answering Situation based Questions

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them…

Ankit September 14, 2020
Episode 21: CSM Interview Prep - Why is Customer Success Important to you

Episode 21: CSM Interview Prep - Why is Customer Success Important to you

In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews.…

Ankit September 8, 2020
Episode 20: How to nail Virtual Interviews with Shubha Joshi

Episode 20: How to nail Virtual Interviews with Shubha Joshi

With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor…