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Episodes

Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.…

Episode 29: How much do Customer Success Managers earn?
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…

Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…

Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…

Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Episode 25: CSM Interview Prep - Managing Internal Communication
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally.…

Episode 24: CSM Interview Prep - CSAT vs. NPS
If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction…

Episode 23: CSM Interview Prep - Answering Previous Time based Questions
The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question!…

Episode 22: CSM Interview Prep - Answering Situation based Questions
Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them…

Episode 21: CSM Interview Prep - Why is Customer Success Important to you
In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews.…

Episode 20: How to nail Virtual Interviews with Shubha Joshi
With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor…

Episode 19: Top 5 questions for your next Customer Success Interview
Preparation always comes before Success, Even in the dictionary. What if I tell you the questions you might need to answer during your…