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Podcast


The CS Mentor

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Episodes

Ankit November 17, 2020
Episode 29: How much do Customer Success Managers earn?

Episode 29: How much do Customer Success Managers earn?

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…

Ankit November 9, 2020
Episode 28: Let's talk about QBRs

Episode 28: Let's talk about QBRs

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…

Ankit November 3, 2020
Episode 27: A Typical Day in Life of a CSM

Episode 27: A Typical Day in Life of a CSM

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…

Ankit October 19, 2020
Episode 26: My Journey into Customer Success

Episode 26: My Journey into Customer Success

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Ankit October 12, 2020
Episode 25: CSM Interview Prep - Managing Internal Communication

Episode 25: CSM Interview Prep - Managing Internal Communication

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally.…

Ankit October 5, 2020
Episode 24: CSM Interview Prep - CSAT vs. NPS

Episode 24: CSM Interview Prep - CSAT vs. NPS

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction…

Ankit September 28, 2020
Episode 23: CSM Interview Prep - Answering Previous Time based Questions

Episode 23: CSM Interview Prep - Answering Previous Time based Questions

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question!…

Ankit September 21, 2020
Episode 22: CSM Interview Prep - Answering Situation based Questions

Episode 22: CSM Interview Prep - Answering Situation based Questions

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them…

Ankit September 14, 2020
Episode 21: CSM Interview Prep - Why is Customer Success Important to you

Episode 21: CSM Interview Prep - Why is Customer Success Important to you

In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews.…

Ankit September 8, 2020
Episode 20: How to nail Virtual Interviews with Shubha Joshi

Episode 20: How to nail Virtual Interviews with Shubha Joshi

With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor…

Ankit August 31, 2020
Episode 19: Top 5 questions for your next Customer Success Interview

Episode 19: Top 5 questions for your next Customer Success Interview

Preparation always comes before Success, Even in the dictionary. What if I tell you the questions you might need to answer during your…

Ankit August 24, 2020
Episode 18: Do you need a specialised degree to be a Customer Success Manager?

Episode 18: Do you need a specialised degree to be a Customer Success Manager?

Do you think Customer Success Managers need a specialised degree? In this episode, I discuss how your education impacts your job and what…