Podcast

The CS Mentor

Episodes

Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In…

The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over…

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.…

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This…

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode,…

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule.…

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally.…

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction…

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question!…

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them…

In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews.…