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The CS Mentor Podcast
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Episode 24: CSM Interview Prep – CSAT vs. NPS
Ankit
•
October 5, 2020
If you can’t measure it, You can’t improve it!
In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
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About the Author & Host
Ankit Aggarwal
Post-Sales & CSOps Advisor for B2B SaaS. Former operator at MoEngage & LeadSquared, helping seed to Series B founders eliminate onboarding cliffs and accelerate Net Revenue Retention.