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The CS Mentor Podcast
Podcast
Episode 02: The History of Customer Success
Ankit
•
July 5, 2020
Do you know When the term ‘Customer Success’ was coined? It’s important to know the history so that you understand why Customer Success is an integral part of SaaS these days.
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About the Author & Host
Ankit Aggarwal
Post-Sales & CSOps Advisor for B2B SaaS. Former operator at MoEngage & LeadSquared, helping seed to Series B founders eliminate onboarding cliffs and accelerate Net Revenue Retention.