Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career. In this episode, I would be answering 4 key questions: – How does a […]
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
Founder-to-founder. Actionable takeaways to fix your handoff cliff and protect 90-day retention.