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S303 - Importance of Technology in Customer Success

S303 - Importance of Technology in Customer Success

With so much happening around us, It's essential to scale the business and technology...

Ankit April 16, 2023
S302 - Why data is important in Customer Success

S302 - Why data is important in Customer Success

Some companies have figured out the best way to deliver ROI to customers, While...

Ankit April 16, 2023
S301 - What is CS Ops?

S301 - What is CS Ops?

Understand what Customer Success Ops do at any organization. Why it started and future.

Ankit April 16, 2023
S204 - Setting up Customer Success Function within your Organization

S204 - Setting up Customer Success Function within your Organization

Starting a CS Department is never an easy decision. Moreover, Starting it right and...

Ankit August 30, 2021
S203 - Hiring and Growing the CS Team

S203 - Hiring and Growing the CS Team

Whether you're a job seeker or an employer, I highly recommend you to listen...

Ankit June 24, 2021
S202 - Wearing Multiple Hats as a CSM with Pranav Revankar

S202 - Wearing Multiple Hats as a CSM with Pranav Revankar

Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats...

Ankit May 11, 2021
S201 - How to Accelerate Customer Relationships with Ronni Gaun

S201 - How to Accelerate Customer Relationships with Ronni Gaun

The CS Mentor is back with Season 2. In this first episode, I am...

Ankit April 6, 2021
Episode 30: OKRs for Customer Success Managers

Episode 30: OKRs for Customer Success Managers

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according...

Ankit November 30, 2020
Episode 29: How much do Customer Success Managers earn?

Episode 29: How much do Customer Success Managers earn?

Choosing a career path is tough! There are a lot of uncertainties and you...

Ankit November 17, 2020
Episode 28: Let's talk about QBRs

Episode 28: Let's talk about QBRs

QBR or Quarterly Business Review is a term not commonly known to many (even...

Ankit November 9, 2020
Episode 27: A Typical Day in Life of a CSM

Episode 27: A Typical Day in Life of a CSM

Do you wonder how do Customer Success Managers handle so much work together? Well,...

Ankit November 3, 2020
Episode 26: My Journey into Customer Success

Episode 26: My Journey into Customer Success

Do you wonder how I moved into Customer Success? Listen to this episode to...

Ankit October 19, 2020